369bet Terms & Conditions

1 Introduction

Welcome to 369bet. These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between you ("Player", "User", "you") and 369bet ("369bet", "we", "us", "the Platform") governing your access to and use of the 369bet website located at https://369bet.today and all associated services, including but not limited to sports betting, live casino, slots, and any promotional activities offered thereon.

By creating an account, making a deposit, placing a bet, or otherwise accessing any feature of the 369bet platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you do not agree with any part of these Terms, you must immediately cease use of the platform and close your account.

369bet reserves the right to update, modify, or replace these Terms at any time. Continued use of the platform following the publication of any changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to remain informed of any updates.

2 Eligibility

To open an account and use the 369bet platform, you must satisfy all of the following eligibility requirements at the time of registration and continuously throughout your use of the platform:

• You must be at least 18 years of age. 369bet strictly prohibits the registration, access, or use of its services by any person under the age of 18. 18+
• You must be an individual acting in your own personal capacity and not on behalf of any third party.
• You must have the legal capacity to enter into a binding contract under the laws applicable to your jurisdiction.
• You must not be a resident of any jurisdiction in which online gambling is explicitly prohibited by applicable law.
• You must not be a current or former employee, contractor, officer, director, or agent of 369bet, or an immediate family member of any such person.
• You must not have been previously excluded, suspended, or banned from the 369bet platform or any affiliated platform.
• You must not be registered on any self-exclusion list operated by 369bet or any recognised responsible gaming body.

3 Account Registration

To access the full range of 369bet services, you are required to register a personal account. The registration process requires you to provide accurate, current, and complete information, including but not limited to your full legal name, date of birth, residential address, email address, and mobile phone number.

3.1 One Account Per Player

Each individual player is permitted to hold only one registered account on the 369bet platform. The opening of multiple accounts by the same individual — whether under the same or different names, email addresses, or device identifiers — is strictly prohibited and will result in immediate account suspension, forfeiture of any associated balances and bonuses, and a permanent ban from the platform.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account login credentials, including your username and password. You must not share your login details with any third party. Any activity conducted through your account is your sole responsibility, whether or not it was authorised by you. If you believe your account has been accessed without your authorisation, you must notify 369bet customer support immediately via live chat or by emailing [email protected].

3.3 Identity Verification (KYC)

369bet operates a Know Your Customer ("KYC") verification process. Before processing withdrawal requests, or at any time at our discretion, we may request supporting documentation to verify your identity, age, and payment method ownership. Acceptable documents include government-issued photo identification (National ID card, passport, or driving licence), proof of address (utility bill, bank statement), and proof of payment method ownership (screenshot of bKash or Nagad account). Failure to provide satisfactory documentation within the timeframe requested may result in account restriction or closure.

4 Deposits & Withdrawals

369bet supports a range of payment methods tailored to the Bangladeshi market, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All transactions are processed in Bangladeshi Taka (৳ BDT).

4.1 Deposits

• The minimum single deposit amount is ৳500.
• Deposits via bKash and Nagad are typically credited to your 369bet wallet within 60 seconds of successful transaction confirmation.
• Bank transfer deposits may take 1–3 business hours depending on the issuing bank's processing schedule.
• All deposited funds must be sourced from a payment method registered in your own name. Third-party deposits are not permitted.
• 369bet does not charge a platform fee on deposits; however, your payment provider may apply their own transaction charges, for which 369bet bears no responsibility.

4.2 Withdrawals

• The minimum single withdrawal amount is ৳1,000.
• Withdrawals will only be processed to the same payment method used for the corresponding deposit, where technically feasible, in compliance with anti-money-laundering (AML) obligations.
• Verified accounts typically receive withdrawal processing within 1–3 hours. Unverified accounts may experience delays pending KYC completion.
• 369bet reserves the right to request additional documentation before processing any withdrawal, particularly for large amounts or accounts that have not previously completed full KYC verification.
• Withdrawals of funds derived from bonus credit are subject to the applicable wagering requirements being met in full prior to processing.
• In the event of suspected fraudulent activity, account investigation, or breach of these Terms, 369bet may withhold withdrawal processing pending the outcome of an internal review.

4.3 Currency

All balances, bets, winnings, bonuses, and transactions on the 369bet platform are denominated in Bangladeshi Taka (৳). Where currency conversion is required due to game provider pricing, the conversion rate applied will be disclosed within the relevant game interface or upon request from customer support.

5 Bonuses & Promotions

369bet offers various bonuses and promotional incentives to new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to events such as BPL, IPL, Eid, Pohela Boishakh, and Victory Day. All bonuses are subject to the following general terms in addition to any promotion-specific terms published at the time of the offer.

• Wagering Requirements: Bonus funds are subject to wagering requirements before they can be withdrawn. The specific multiplier applicable to each bonus will be stated in the promotion's individual terms. Unless otherwise stated, standard wagering requirements are 30x the bonus amount.
• Eligibility: Bonuses are available to eligible, fully verified players only. 369bet reserves the right to exclude any player from a promotion at its sole discretion.
• One Bonus at a Time: Players may not hold more than one active bonus simultaneously unless explicitly stated otherwise in the promotion terms.
• Expiry: Bonus funds and any associated free spins expire after 7 days from the date of crediting unless stated otherwise. Expired bonuses are forfeit without compensation.
• Abuse: Any attempt to abuse, exploit, or circumvent the bonus system — including through multiple account registration, coordinated betting patterns, or exploitation of system errors — will result in the forfeiture of all bonus and associated winnings, and may result in account suspension.
• Modification & Cancellation: 369bet reserves the right to modify, suspend, or cancel any promotion at any time without prior notice. This includes retrospective cancellation in cases of identified abuse or system error.

6 Betting Rules

The following general rules apply to all sports betting activity on the 369bet platform. Sport-specific rules for cricket, football, kabaddi, and virtual sports are published separately within the relevant betting sections of the platform and are incorporated into these Terms by reference.

6.1 Bet Placement

A bet is only considered valid and binding once it has been accepted by the 369bet system and a confirmation reference number has been issued to the player. Bets placed during periods of system downtime, technical error, or after an event has already commenced (unless the market is explicitly designated as an in-play market) may be voided at 369bet's discretion.

6.2 Odds

All odds published on the 369bet platform are subject to change at any time prior to bet acceptance. The odds at the time a bet is confirmed and a reference number is issued are the binding odds for that wager. 369bet reserves the right to correct any odds published in manifest error. In such cases, the affected bets will be settled at the correct odds, or voided and the stake returned, at 369bet's discretion.

6.3 Minimum & Maximum Stakes

Minimum and maximum bet limits vary by market, event, and player account tier. The applicable limits are displayed within the relevant market interface at the time of bet placement. 369bet reserves the right to adjust stake limits for individual players without prior notice, including in response to identified patterns of advantageous play.

6.4 Void Bets

A bet may be declared void in circumstances including but not limited to: event cancellation or abandonment, manifest pricing error, technical malfunction at time of placement, or the occurrence of an event after the relevant market has closed. Where a bet is declared void, the original stake is returned to the player's account balance in full.

7 Casino Games

369bet's casino product includes live dealer tables supplied by Evolution Gaming, Pragmatic Play Live, and Ezugi, as well as a slots and instant games library from providers including Microgaming, NetEnt, and Spribe. All games offered on the platform use certified Random Number Generators (RNGs) and are subject to the rules published by the respective game provider.

The Return to Player (RTP) percentage for each slot or instant game is available within the game's information panel. Live casino table limits are displayed within the relevant table interface before a player joins a session. 369bet accepts no liability for disputes arising from a player's misunderstanding of individual game rules — it is the player's responsibility to familiarise themselves with the rules of each game prior to wagering.

In the event of a disconnection during a live casino session or an active slot spin, the game outcome will be determined by the server-side record. If a disconnection prevents the completion of a game round, the bet will be settled based on the server outcome and the result will be visible in the player's transaction history upon reconnecting.

8 Prohibited Activities

The following activities are strictly prohibited on the 369bet platform. Any player found to have engaged in prohibited activities will face immediate account suspension, forfeiture of balance and winnings, and may be reported to relevant authorities where legally required:

• Opening or operating more than one account, whether personally or through a third party.
• Using automated scripts, bots, artificial intelligence tools, or any mechanical or electronic means to place bets or interact with the platform.
• Exploiting software bugs, vulnerabilities, RNG anomalies, or system errors to gain an unfair advantage.
• Engaging in matched betting, arbitrage betting, or any systematic strategy specifically designed to exploit promotional offers.
• Using the 369bet platform for money laundering, structuring of deposits, or any other financial crime.
• Providing false, misleading, or fraudulent information during registration, KYC, or any other interaction with 369bet.
• Sharing your account credentials with, or allowing any third party to operate your account on your behalf.
• Engaging in collusion with other players, dealers, or 369bet staff to gain an unfair advantage in any game or market.
• Using VPN, proxy, or anonymisation services to circumvent geographic or account-level restrictions.

9 Account Suspension & Closure

369bet reserves the right to suspend, restrict, or permanently close any player account at any time and without prior notice if, in our reasonable judgement, there are grounds to believe that a player has breached these Terms, engaged in fraudulent or abusive behaviour, or poses a risk to the integrity of the platform or other players.

In cases of account closure due to a breach of these Terms, 369bet reserves the right to forfeit any remaining balance, bonus funds, and pending winnings associated with the account. Where closure is initiated by 369bet for reasons unrelated to player misconduct (e.g., a business decision to exit a market), any verified real-money balance will be returned to the player via their registered payment method.

Players may close their own account at any time by contacting customer support via live chat. If a player requests closure for responsible gaming reasons, 369bet will implement the closure immediately and the account will be flagged to prevent future re-registration for the duration of the self-exclusion period chosen by the player.

10 Responsible Gaming

369bet is firmly committed to promoting safe and responsible gambling. We recognise that for a small number of individuals, gambling can become problematic, and we take our obligations to those players seriously. The following responsible gaming tools are available to every registered player free of charge:

• Deposit Limits: Set daily, weekly, or monthly deposit caps on your account. Limits take effect immediately when reduced and require a 72-hour cooling-off period when increased.
• Session Time Reminders: Configure on-screen reminders to alert you when you have been logged in for a defined period.
• Cooling-Off Periods: Temporarily suspend your account for a period of your choosing (24 hours, 7 days, 30 days, or 90 days). During a cooling-off period, you will not be able to log in, deposit, or place bets.
• Self-Exclusion: Permanently or indefinitely exclude yourself from the 369bet platform. Self-exclusion requests are processed immediately and are irreversible for the duration of the chosen exclusion period.
• Reality Checks: Enable periodic pop-up notifications showing your session duration and net win/loss position to help you make informed decisions about continued play.

For further guidance on responsible gaming tools and external support resources, please visit our dedicated Responsible Gaming page. Our support team is available 24/7 in Bangladesh Standard Time (BST, UTC+6) to assist with any responsible gaming request. 18+

11 Privacy & Data Protection

369bet collects, stores, and processes personal data in accordance with our Privacy Policy, which is incorporated into these Terms by reference. By registering an account, you consent to the collection and processing of your personal data as described in the Privacy Policy.

We implement industry-standard security measures including 256-bit SSL encryption, secure server infrastructure, and access control protocols to protect your personal and financial data. We do not sell, rent, or share your personal data with unaffiliated third parties except as required to fulfil our legal obligations or to provide the services you have requested (e.g., sharing transaction data with bKash or Nagad to process payments).

12 Intellectual Property

All content on the 369bet platform — including but not limited to the 369bet name, logo, website design, graphics, software, text, and game interfaces — is the intellectual property of 369bet or its licensed suppliers and is protected by applicable intellectual property law. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for your personal, non-commercial entertainment purposes only.

You may not reproduce, copy, distribute, publish, modify, adapt, translate, or create derivative works from any content on the 369bet platform without the prior written consent of 369bet. Unauthorised use of 369bet intellectual property will be pursued to the fullest extent permitted by law.

13 Limitation of Liability

To the maximum extent permitted by applicable law, 369bet shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from or in connection with your use of — or inability to use — the platform, including but not limited to loss of winnings, loss of data, or loss of profits, even if 369bet has been advised of the possibility of such damages.

369bet does not guarantee uninterrupted or error-free access to the platform. Scheduled maintenance, unplanned technical outages, third-party infrastructure failures, or force majeure events may cause temporary unavailability of some or all platform features. 369bet will endeavour to minimise downtime and will communicate planned maintenance via the platform and customer support channels where practicable.

14 Amendments to These Terms

369bet reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, we will notify registered players via email or an on-platform notification at least 7 days prior to the changes taking effect, unless the change is required immediately by law or to protect the security or integrity of the platform.

The most current version of these Terms will always be accessible at https://369bet.today/terms-conditions. Your continued use of the 369bet platform after the effective date of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the platform and may close your account by contacting customer support.

15 Contact & Dispute Resolution

If you have any questions, concerns, or complaints regarding these Terms or your experience on the 369bet platform, please contact our customer support team in the first instance. We aim to resolve all player concerns promptly and fairly.

• Live Chat: Available 24/7 directly within the 369bet platform — average response time under 2 minutes (BST, UTC+6).
• Email: [email protected] — responses within 24 hours.
• WhatsApp: +880 1700-369369 — available during peak support hours BST.

In the event of a dispute regarding the outcome of a bet or game round, please contact support within 30 days of the disputed event. Disputes raised after this period may not be eligible for investigation. 369bet's decision on all matters relating to bet settlement, bonus awards, and account status shall be final, subject to the outcome of any formal complaint escalation process.

These Terms and Conditions are governed by and construed in accordance with the laws applicable to offshore gaming platforms operating internationally. Any unresolved dispute may be referred to an independent dispute resolution body as nominated by 369bet, whose decision shall be binding on both parties.