369bet Privacy Policy

1 Introduction

369bet ("we", "us", "our", "the Platform") is committed to protecting and respecting your privacy. This Privacy Policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by 369bet. Please read this document carefully to understand our practices regarding your personal data and how we will treat it.

This Privacy Policy applies to all users of the 369bet website at https://369bet.today and all associated services, including sports betting, live casino, slots, promotional activities, and customer support interactions. By registering an account or continuing to use the 369bet platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This policy should be read alongside our Terms & Conditions and our Responsible Gaming page, both of which form part of the overall agreement governing your use of 369bet.

2 Data We Collect

In the course of providing our services to you, 369bet collects and processes several categories of personal data. The specific data collected depends on how you interact with the platform.

2.1 Identity and Contact Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (used for mandatory age verification — 18+ requirement).
• Residential address, including city, district, and postcode.
• Email address registered to your account.
• Mobile phone number (used for account security and transactional notifications).
• Nationality and country of residence.

2.2 Financial and Transaction Data

• bKash wallet number, Nagad account number, Rocket account number, or Upay account details associated with deposits and withdrawals.
• Bank account details where bank transfer methods (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank) are used.
• Visa or Mastercard details where card payments are made.
• Deposit history, withdrawal history, and associated transaction reference numbers.
• Wallet balance records and bonus credit history.

2.3 Identity Verification (KYC) Data

• Copies of government-issued photo identification (National ID card, passport, or driving licence).
• Proof of address documents (utility bills or bank statements dated within 90 days).
• Selfie or video verification images where required for enhanced identity checks.
• Payment method ownership documentation.

2.4 Technical and Usage Data

• IP address and geolocation data (country and city level).
• Device type, operating system, and browser information.
• Session timestamps, login history, and duration of platform use.
• Pages visited, games played, markets accessed, and clickstream data.
• Referring URLs and search terms used to reach the platform.

2.5 Communications Data

• Content of live chat transcripts with our support team.
• Email correspondence sent to or received from 369bet support.
• WhatsApp message content where you contact us via our published support number.
• Records of promotional communications you have opted into or opted out of.

Data Category	Examples	Collection Purpose
Identity	Name, DOB, National ID	Account creation, KYC, age verification
Financial	bKash number, bank account	Deposits, withdrawals, AML compliance
Technical	IP address, device type	Security, fraud detection, analytics
Usage	Games played, session time	Platform improvement, responsible gaming
Communications	Chat transcripts, emails	Support delivery, dispute resolution

3 How We Collect Your Data

369bet collects personal data through the following channels:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the platform, including through cookies, server logs, and analytics tools. See Section 7 for full details on our cookie practices.
• Third-party providers: Identity verification data received from KYC service providers, fraud screening results from security partners, and transaction confirmation data received from bKash, Nagad, Rocket, Upay, and banking partners.
• Public sources: Publicly available information used to verify identity or investigate suspected fraudulent activity, where permitted by applicable law.

4 How We Use Your Data

369bet uses personal data for a number of clearly defined purposes. We do not process your data for any purpose beyond those listed below without first obtaining your explicit consent or establishing a new lawful basis for doing so.

• Account management: Creating and maintaining your player account, verifying your identity and age, and managing your login credentials.
• Service delivery: Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer; delivering game sessions; settling bets; and crediting winnings and bonuses.
• Legal and regulatory compliance: Fulfilling our obligations under anti-money-laundering (AML) rules, Know Your Customer (KYC) requirements, and any applicable data protection frameworks.
• Fraud prevention and security: Detecting, investigating, and preventing fraudulent transactions, unauthorised account access, multi-accounting, and other prohibited activities.
• Responsible gaming: Monitoring player behaviour to identify signs of problem gambling; applying deposit limits, cooling-off periods, and self-exclusion tools; and providing proactive support outreach where indicated.
• Customer support: Responding to enquiries, resolving disputes, processing complaints, and maintaining records of all support interactions.
• Marketing and promotions: Sending promotional communications about bonuses, seasonal offers (BPL, IPL, Eid, Pohela Boishakh promotions), and platform updates — only where you have provided consent or where we have a legitimate interest basis to do so.
• Platform improvement: Analysing usage patterns, game popularity, and user journeys to improve platform functionality, content, and the overall player experience.
• Dispute resolution: Maintaining records of bets, transactions, and communications sufficient to resolve any disputes that may arise within the applicable limitation period.

5 Legal Basis for Processing

For each processing activity, 369bet relies on one or more of the following lawful bases:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration — including account management, payments, and bet settlement.
• Legal obligation: Processing required to comply with applicable laws — including KYC verification, AML screening, and record-keeping obligations.
• Legitimate interests: Processing carried out for our legitimate business interests where those interests are not overridden by your rights — including fraud prevention, platform security, and usage analytics.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — including direct marketing communications. You may withdraw consent at any time by contacting our support team.

6 Sharing Your Data

369bet does not sell or rent your personal data. We may share your data with carefully selected third parties only in the circumstances and for the purposes described below.

6.1 Payment Processors

To process deposits and withdrawals, we share the minimum necessary financial data with payment providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. These providers receive only the data required to complete the specific transaction.

6.2 Identity Verification Partners

To fulfil our KYC obligations, we may share identity documents and personal data with regulated third-party verification providers. These providers are contractually bound to process your data solely for verification purposes and to maintain appropriate security standards.

6.3 Game Providers

When you access games supplied by third-party providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — certain anonymised technical data (such as session tokens and game outcomes) is exchanged with those providers to deliver and record the game session. Game providers do not receive your full identity or financial data.

6.4 Fraud Prevention and Security

We may share technical and account data with fraud detection services and cybersecurity partners to protect the platform and its players. Such sharing is carried out on a need-to-know basis and is governed by strict data processing agreements.

6.5 Legal and Regulatory Authorities

Where required by law, court order, or the request of a competent regulatory authority, 369bet may disclose personal data without prior notice to you. We will only do so to the minimum extent required by the applicable legal obligation.

7 Cookies & Tracking Technologies

369bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, secure your session, and understand how players interact with the site. Cookies are small text files stored on your device when you visit our platform.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for core platform functionality, including maintaining your login session, remembering your language preference, and keeping your account secure. These cookies cannot be disabled without impairing platform functionality.
• Analytics cookies: Used to collect anonymised data about how players navigate the platform — including pages visited, time spent, and features used. This helps us improve the platform experience. No personally identifiable information is collected through analytics cookies.
• Functionality cookies: Used to remember choices you make, such as your preferred game category, display settings, or responsible gaming tool configurations, to provide a more personalised experience.
• Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity checks.

You may configure your browser settings to refuse some or all cookies. Please note that disabling strictly necessary cookies may affect the functionality of the 369bet platform and prevent you from accessing certain features.

8 Data Retention

369bet retains personal data only for as long as is necessary for the purposes for which it was collected, subject to any longer retention periods required by applicable legal, regulatory, or dispute resolution obligations.

• Active account data: Retained for the full duration of your registered account and for a minimum of 5 years following account closure, in compliance with AML record-keeping obligations.
• KYC documentation: Retained for a minimum of 5 years from the date of verification or account closure, whichever is later.
• Transaction records: Retained for a minimum of 5 years following the transaction date.
• Support communications: Retained for a minimum of 2 years from the date of the last interaction, or longer if the communication relates to an unresolved dispute.
• Marketing consent records: Retained for as long as you remain opted in, and for 1 year following any opt-out, to demonstrate compliance.

Upon expiry of the applicable retention period, data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual.

9 Data Security

369bet takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or alteration.

• 256-bit SSL/TLS encryption applied to all data in transit between your device and our servers.
• Encrypted storage of sensitive personal and financial data at rest, using industry-standard encryption protocols.
• Access controls: Personal data is accessible only to authorised 369bet personnel and third-party processors who have a documented business need to access it. All access is logged and audited.
• Two-factor authentication (2FA) available on all player accounts to protect against unauthorised login attempts.
• Regular security assessments and vulnerability testing of platform infrastructure conducted on a scheduled basis.
• Incident response procedures: In the event of a data breach that is likely to result in risk to your rights and freedoms, we will notify affected players and relevant authorities within the timeframes required by applicable law.

10 Your Data Rights

As a player on the 369bet platform, you hold a number of rights in relation to the personal data we hold about you. We are committed to honouring these rights promptly and transparently.

• Right of access: You have the right to request a copy of the personal data we hold about you, along with information about how it is processed. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings.
• Right to erasure: In certain circumstances, you have the right to request that we delete your personal data. Please note that this right may be limited where we are required to retain data to fulfil legal obligations (e.g., AML record-keeping requirements).
• Right to restrict processing: You may request that we limit the processing of your data in specific circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to processing of your data carried out on the basis of legitimate interests, including direct marketing. We will honour objections to direct marketing immediately upon receipt.
• Right to withdraw consent: Where processing is based on consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

To exercise any of the above rights, please contact our support team via live chat or email at [email protected]. We may request proof of your identity before processing any rights request to ensure we are responding to the correct individual.

11 Children's Privacy

The 369bet platform is strictly intended for adults aged 18 years and above. 18+ We do not knowingly collect personal data from any individual under the age of 18. Our registration process includes mandatory date-of-birth capture and age verification checks designed to prevent underage individuals from accessing the platform.

If we become aware that personal data has been collected from a person under the age of 18 — whether through a false declaration made during registration or by any other means — we will immediately suspend the associated account, delete the personal data in question to the extent permitted by law, and forfeit any associated funds or winnings in accordance with our Terms & Conditions.

Parents and guardians who have reason to believe that a minor has accessed or registered on the 369bet platform are encouraged to contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.

12 Third-Party Links and Services

The 369bet platform may contain references to third-party services, including game providers such as Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, and Ezugi, and payment providers such as bKash, Nagad, and Rocket. When you interact with these third-party services, you are subject to their own privacy policies and terms of use, which are entirely separate from and independent of this Privacy Policy.

369bet is not responsible for the privacy practices or the content of any third-party service. We encourage you to review the privacy policy of any third-party provider before sharing personal data with them directly.

13 Changes to This Privacy Policy

369bet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, new legal or regulatory requirements, or improvements to the platform. When material changes are made, we will notify registered players via email or an on-platform notification at least 7 days before the changes take effect.

The most current version of this Privacy Policy will always be available at https://369bet.today/privacy-policy, and the "Last Updated" date at the top of the document will reflect when the most recent revision was published. Continued use of the platform following the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which 369bet processes your personal data, please do not hesitate to get in touch with our team using any of the following channels:

• Live Chat: Available 24/7 directly within the 369bet platform — average response time under 2 minutes (BST, UTC+6).
• Email: [email protected] — responses provided within 24 hours on business days.
• WhatsApp: +880 1700-369369 — available during peak support hours in Bangladesh Standard Time.

We will always aim to resolve privacy-related queries promptly, fairly, and with full transparency. If you are not satisfied with our response to a privacy concern, you may wish to refer the matter to an independent data protection authority or dispute resolution body.